Terms & Conditions

Last Updated: October 24, 2026

Welcome to AlAqsaShop. These Terms & Conditions govern your access to and use of the AlAqsaShop website, products, and services. By browsing our website, creating an account, or placing an order, you agree to these terms, subject to applicable law.

1. About AlAqsaShop

AlAqsaShop is an online shopping platform serving customers within Bangladesh. Customers can browse available products and place orders through our website.

2. Products and Product Information

We make reasonable efforts to display accurate product names, descriptions, images, prices, specifications, and availability.

Product colors and appearance may vary slightly depending on screen settings and device characteristics. Product availability may change without notice.

If a significant error appears in a product listing, we will take reasonable steps to correct it and communicate with affected customers where necessary.

3. Pricing and Promotions

Product prices are displayed on the website. Applicable delivery charges and other charges, where relevant, will be communicated during checkout or before order confirmation.

Prices, discounts, and promotions may change. Any specific conditions attached to an offer will apply to that offer.

We reserve the right to correct genuine pricing or listing errors, subject to applicable law and any rights arising from an already confirmed order.

4. Orders and Order Confirmation

Customers must provide accurate names, phone numbers, delivery addresses, and other required information.

Orders are subject to product availability and confirmation. We may contact customers to verify order details before dispatch.

An order confirmation message does not necessarily mean that the product has been dispatched.

We may decline or cancel an order where fulfillment is impossible, a product is unavailable, or fraud or misuse is reasonably suspected, subject to applicable law. Where appropriate, customers will be notified and any applicable refund will be handled according to our Return & Refund Policy.

5. Payment Methods

AlAqsaShop offers the following payment options, subject to availability at checkout:

·        Cash on Delivery (COD): Payment when the order is delivered, where this option is available.

·        Online Payment: Payment through the online payment methods displayed during checkout.

Customers must follow the instructions associated with their selected payment method. Online payment transactions may be subject to the terms of the relevant payment provider.

6. Delivery Within Bangladesh

AlAqsaShop delivers to locations within Bangladesh, subject to service availability.

Delivery times are estimates and may vary depending on the destination, courier availability, weather, public holidays, and other circumstances.

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

Delivery charges and any applicable conditions will be communicated before order completion. Delivery availability to a particular address may depend on the courier service.

7. Cancellation, Returns, and Refunds

Order cancellation, product returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers should contact us promptly if they receive a damaged, defective, incorrect, or incomplete order.

Nothing in these terms removes any consumer rights that cannot legally be excluded or restricted.

8. Customer Responsibilities

Customers agree to:

·        Provide truthful and accurate information when placing orders.

·        Use the website only for lawful purposes.

·        Avoid fraudulent orders, payment abuse, and misuse of website features.

·        Respect applicable intellectual property rights.

·        Avoid activities that interfere with website security or functionality.

9. Customer Accounts

Customers are responsible for maintaining the confidentiality of their account credentials and for reporting suspected unauthorized access.

AlAqsaShop may restrict or suspend access where there is reasonable evidence of fraud, abuse, security violations, or other serious breaches of these terms, subject to applicable law.

10. Privacy and Analytics

Our collection and use of personal information are described in our Privacy Policy.

AlAqsaShop uses analytics and advertising technologies to support website measurement, performance analysis, and advertising activities. The specific technologies and applicable choices are described in our Privacy Policy and any relevant consent controls.

11. Intellectual Property

Unless otherwise stated, website content, including original text, graphics, logos, design elements, and product descriptions, is owned by or licensed to AlAqsaShop.

You may not reproduce, redistribute, or commercially use protected content without authorization, except where permitted by law.

12. Third-Party Services

Our website may use third-party payment providers, courier services, analytics tools, advertising platforms, and other service providers.

Third-party services may be subject to separate terms and privacy policies. Our responsibilities remain subject to applicable law.

13. Website Availability

We make reasonable efforts to keep our website available and functioning correctly. Temporary interruptions may occur due to maintenance, technical issues, security concerns, or circumstances beyond our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, AlAqsaShop is not liable for indirect losses caused by temporary website interruptions or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

15. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our services, business practices, or legal obligations.

Updated terms will be published on this page with a revised date. Changes will take effect as permitted by applicable law.

16. Governing Law

These terms are subject to the applicable laws of Bangladesh. Any dispute will be handled by the competent authority or court in accordance with applicable law.

17. Contact Us

For questions about these terms, products, orders, or services, contact AlAqsaShop through the Contact Us page, phone, WhatsApp, or email details published on our website.

Thank you for shopping with AlAqsaShop.