Privacy Policy

Last Updated: October 24, 2026

AlAqsaShop respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains the categories of information we may collect, how we use and share it, and the choices available to customers and website visitors.

This policy applies to our website and related shopping services. Actual data practices depend on the features and third-party services enabled on the website and are subject to applicable law.

1. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

1.1 Contact and Delivery Information

Information such as your name, phone number, email address, and delivery address when you place an order or contact us.

1.2 Order Information

Details such as purchased products, quantities, order history, delivery status, transaction status, and information needed to handle returns or refunds.

1.3 Account Information

Information associated with your customer account, such as login identifiers, account preferences, and authentication data.

Account passwords should be stored using secure password-hashing practices rather than in plain text.

1.4 Customer Support Information

Messages, inquiries, complaints, return requests, and other information you voluntarily provide through our Contact Us page, phone, WhatsApp, or email.

1.5 Technical and Usage Information

Depending on the website configuration, we may collect technical information such as IP address, browser type, device characteristics, pages visited, referring pages, and interactions with website features.

1.6 Analytics and Advertising Information

AlAqsaShop uses analytics and advertising technologies. Depending on which services are enabled, these technologies may use cookies, pixels, tags, or similar mechanisms to measure website usage, evaluate advertising performance, and understand interactions with our website.

The exact data collected depends on the specific tools configured on the website.

2. How We Use Information

We may use personal information to:

·        Process and manage customer orders.

·        Arrange deliveries within Bangladesh.

·        Confirm orders and contact customers about order status.

·        Process cancellations, returns, exchanges, and refunds.

·        Provide customer support and respond to inquiries.

·        Manage customer accounts and website functionality.

·        Protect website security and detect suspected fraud or misuse.

·        Understand website traffic and improve website performance.

·        Measure advertising effectiveness and support advertising activities.

·        Send promotional communications where permitted by law.

·        Maintain business records and comply with applicable legal obligations.

We will use information for purposes consistent with this policy and applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

·        Maintaining login sessions.

·        Supporting shopping cart and checkout functionality.

·        Remembering preferences.

·        Measuring website traffic and performance.

·        Measuring advertising campaigns and interactions.

Some cookies or similar technologies may be necessary for the website to function. Other analytics or advertising technologies may be subject to consent requirements or available privacy controls under applicable law.

You may be able to manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

Where required, we will provide appropriate notice and consent choices for non-essential tracking technologies.

4. Analytics and Advertising

AlAqsaShop uses analytics and advertising technologies to understand website activity and measure advertising performance.

Depending on the services enabled, relevant providers may process information such as device or browser identifiers, cookie identifiers, page views, referral information, and interactions with advertisements.

We have not identified the specific analytics or advertising providers in this policy because their names have not been confirmed. The tools actually configured on the website should be identified here before publication where appropriate.

Where required by applicable law, relevant consent or opt-out choices will be provided for applicable tracking or advertising activities.

5. How We Share Information

We do not sell personal information to third parties.

We may disclose relevant information to service providers when necessary for legitimate business operations, including:

·        Courier and delivery companies.

·        Payment service providers.

·        Website hosting and technical service providers.

·        Analytics and advertising providers.

·        Customer support and operational service providers.

·        Government authorities or other parties when required or permitted by law.

Information shared with a provider should be limited to what is reasonably necessary for the relevant purpose, subject to applicable law and the arrangements governing that service.

6. Payments

AlAqsaShop supports Cash on Delivery and online payment options displayed during checkout.

Depending on the selected payment method, a payment provider may process transaction information under its own terms and privacy policy.

We do not intend to collect or store full payment card details unless the website is specifically configured and authorized to do so securely and lawfully.

Customers should review the applicable payment provider's privacy information where relevant.

7. Data Security

We aim to use reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

Customers should protect their account credentials and contact us if they suspect unauthorized access to their account.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, manage orders, resolve disputes, maintain business records, and meet legal obligations.

The retention period may differ depending on the type of information and the purpose for which it was collected.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.

9. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also be able to object to or restrict certain processing activities, withdraw consent where processing relies on consent, or exercise other rights available under applicable law.

To submit a request, contact us using the contact details published on our website. We may need to verify your identity before responding.

Certain information may need to be retained to meet legal obligations or resolve legitimate disputes.

10. Marketing Communications

Where permitted, we may send information about products, offers, or promotions.

Where consent is required, we will seek it before sending applicable marketing communications. Customers may request to stop receiving promotional communications using an available unsubscribe option or by contacting us.

Service-related messages, such as order confirmations and delivery updates, may still be sent when necessary to fulfill an order or provide a requested service.

11. Third-Party Websites and Services

Our website may contain links to external websites or use third-party services. We do not control all third-party privacy practices.

When you use an external service, its own terms and privacy policy may apply. Please review those documents where relevant.

12. Children's Privacy

Our website is not intended to collect children's personal information unlawfully.

Where parental consent or other safeguards are required by law, the applicable requirements must be followed. A parent or lawful guardian who believes a child's information has been provided inappropriately may contact us to request a review.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data practices, or legal obligations change.

The revised policy will be published on this page with an updated date. Where required by law, we will provide additional notice or obtain consent for relevant changes.

14. Contact Us

For questions, complaints, or requests concerning personal information, contact AlAqsaShop through the Contact Us page, phone, WhatsApp, or email details published on our website.

AlAqsaShop is committed to handling customer information responsibly.